Returns

Luther's return policy varies based on the product category of your purchase. Detailed below are our policies related to returns, exchanges, service, etc... for each category

Furniture and Bedding can only be returned for a refund if they are refused upon delivery. Customers are entitled to a complete inspection on delivery and reserve the right to refuse the merchandise if they are disappointed in their selection for a full cash refund. Any claims made after merchandise has been signed for will be handled through a Luther contracted service technician. All merchandise that can be repaired and serviced will be handled in such a manner. Exchanges will be made only at the discretion of the Luther service technician and Luther Appliance & Furniture Sales, Inc.

Major Household Appliances can only be returned for a refund if they are refused upon delivery. Absolutely no returns will be accepted after the goods have been signed for at the customer's location/home. All major appliances are covered by a 1-year factory warranty and thus the customer is entitled to service. Only the manufacturer can authorize an exchange if they determine that the merchandise was shipped dead on arrival, otherwise a factory service technician will be dispatched to your home for service.

TV's 25" and larger can only be returned for a refund if they are refused upon delivery. Absolutely no returns will be accepted after the goods have been signed for at the customer's location/home. Any claims made after delivery will be handled by a factory service technician. Only the manufacturer can authorize an exchange if they determine that the merchandise was shipped dead on arrival.

Computers and any other items shipped by UPS can only be returned with an authorized return authorization number provided by an authorized Luther Appliance & Furniture Sales, Inc. employee. The manufacturer at its discretion may require that an authorized service technician verify your claim before authorizing the return. Any claims made after 3 business days require service. Absolutely no refunds will be provided for claims made after 3 business days from receipt of merchandise. Claims made after 3 days are subject to service only and where the factory decides an even exchange may be provided.